Investigations
Investigated a Merrco gift card issue. Merrco is one of the few payment processors that works with cannabis retailers, so when their integration breaks, there's no easy fallback.
Team
Worked on the on-call rotation schedule. Distributing on-call fairly across the team matters for morale, especially when incidents tend to cluster.
Incidents
A production fire alarm went off that required reverting a transactions PR. When a change to the transaction processing pipeline causes issues in production, the safest response is to roll back immediately and debug from a stable state rather than trying to fix forward under pressure.